What Do I Get When I Purchase a Support & Maintainance Subscription?
With every new purchase of LightSpeed, customers receive access to 30 days of telephone support and 30 days of free upgrades. Customers will continue to always have access to all updates and bug fixes to the version of the product they purchased. To continue to receive support and upgrades after the initial 30 day period, LightSpeed offers a Support and Maintainance Subscription.
12 Month Support & Maintainance Subscription
- Free LightSpeed Upgrades
- Phone Support
- Remote Database Support
- Emergency Support Hours
Benefits of the Support & Maintainance Subscription
LightSpeed Upgrades
LightSpeed makes upgrades to their software several times a year, with smaller updates delivered with even greater frequency, as they bring new functionality to the LightSpeed product family and rapidly incorporate customer requests.
Keeping your LightSpeed installation up-to-date and on the leading edge is easy with the Subscription.
Please Note: Optional LightSpeed modules such as the LightSpeed eCommerce, LightSpeed Mobile and On-Target Reports are not included in the Upgrades program.
Emergency Support
LightSpeed Support provides emergency after-hours assistance to customers with a valid Support and Upgrades subscription.
Please Note: All email and phone support issues are handled on a prioritized basis and not all support services may be available during these times.
Peace Of Mind
Your emergencies become ours. Nothing is worse than having something go wrong and having to wait a day to process a Support Subscription.
Employee Access
Your employees can call or email LightSpeed support staff with their LightSpeed questions and issues and be assured of receiving expert answers from a trained consultant. This saves you from answering or researching these questions yourself or having to serve as the in-house IT specialist.
Remote Database Access
LightSpeed can access your database remotely upon request and troubleshoot or analyze issues when they occur.
Do you need to extend your LightSpeed Support? Purchase a Support and Maintainance Subscription by following this link.
