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MacMechanic Support Service Setup
We are launching a new support system dubbed, for now, @support.macmechanic.net. This service will allow us to literally show you how to fix an issue by using a service called screen sharing. This service works only when the customer initiates a ‘service call’. There is no way for us to control your machine in any way until you specifically accept the service request. Basically we will take control of your machine and you can watch exactly what we do. This allows for swift and quality service without you needing to leave the house!
The pay scale is as follows:
1. $20 per incident
2. $50 for 3 incidents
3. If the incident turns into a house call (Onsite) then all fees are waived
One incident gives you 30 minutes of service. If the incident takes longer you will be charged two incidents (up to the Tech’s discretion, we aren’t going to nickle and dime!)
To set up your machine to use our service:
A. Open iChat located in your Applications folder.
B. Go to the iChat menu in the menubar at the top of the screen.
C. Click the ‘Accounts’ tab at the top of the window. Click the +(plus) button on the bottom left hand corner of the window.
D. Set the account type to ‘Jabber’. The tech will inform you of which username and password you should use.
E. Click ‘Done’
That is all! You will receive a request to share your screen shortly afterwards.