update
MacMechanic Support Service Setup
We are launching a new support system dubbed, for now, @support.macmechanic.net. This service will allow us to literally show you how to fix an issue by using a service called screen sharing. This service works only when the customer initiates a ‘service call’. There is no way for us to control your machine in any way until you specifically accept the service request. Basically we will take control of your machine and you can watch exactly what we do. This allows for swift and quality service without you needing to leave the house!
The pay scale is as follows:
1. $20 per incident
2. $50 for 3 incidents
3. If the incident turns into a house call (Onsite) then all fees are waived
One incident gives you 30 minutes of service. If the incident takes longer you will be charged two incidents (up to the Tech’s discretion, we aren’t going to nickle and dime!)
To set up your machine to use our service:
A. Open iChat located in your Applications folder.
B. Go to the iChat menu in the menubar at the top of the screen.
C. Click the ‘Accounts’ tab at the top of the window. Click the +(plus) button on the bottom left hand corner of the window.
D. Set the account type to ‘Jabber’. The tech will inform you of which username and password you should use.
E. Click ‘Done’
That is all! You will receive a request to share your screen shortly afterwards.
MacMechanic Free Seminar Cancelation/Holiday Schedule
The Santa Barbara Mac Users Group seminars sponsored by MacMechanic will be cancelled next week on the 24th and the following week on the 30th for the holidays. Please update your calendars, the online calendar will also reflect this change. In addition we will be closed on Christmas day and New Years day.
All the MacMechanic Technicians are now Certified!
All the MacMechanic technicians are now certified!
We are proud to announce that our final technician has completed his Apple Certified Macintosh Technician certification. The website has been updated to reflect all of our technical employees current certification status. Thank you to all our customers who helped us get to where we are, you can count on us to continue to step up our game.
Feel free to take another look at our On-Sites page, it has been updated as well.
“You can rest assured that your machine will be handled in a professional manner, as MacMechanic staffs only Apple Certified Technicians.”
‘spotlight turns to notebooks’ event.
So Apple announced a few new things this morning.
They are refreshing the Macbook Pro, Macbook, and Macbook Air. Plus a new 24″ display with a laptop power connector built right in, nice. Both the Macbook Pro and the Macbook now have their cases machined from a single piece of aluminum (no more chipping corners!), have a glass display, and a huge trackpad that supports multi-touch gestures (think iPhone). They even managed to get rid of the mouse button, the entire trackpad is one big button. The thing that I am most excited about, however, is the fact that the Macbook Pro comes with both the GeForce 9400M (integrated) and the GeForce 9600M GT graphics chips – you can switch between them for better battery life. Both the Macbook and the Macbook Air got upgraded with the 9400M as well. Anyways, pictures from Engadget of the event!
Macbook Pro
Macbook
24″ Display
Macbook Air
